Custom AI automations for restaurants & food businesses

What AI can actually automate in a food business

Not the cooking, and not the customer relationships. The paperwork around them:

• Monthly reporting: multi-source data (POS, events, spreadsheets) consolidated into formatted vendor and partner reports automatically
• Group bookings and catering inquiries: every email read, priced against your own rate rules, and answered with a draft waiting for approval
• Proposals: staff ask in plain English, and a branded, priced PDF comes back with the email draft ready to send
• Payout and invoice reconciliation across hundreds of vendors or suppliers
• CRM flows: order history turned into a living customer base, with re-engagement drafts for lapsed accounts
• Pricing, margin, and variance engines that turn POS and invoice data into a monthly margin signal

Built on the tools you already use

No new platform to buy and no software subscription to manage. Automations are built directly on the systems already running the business: Square, Toast, Gmail, Google Sheets, Slack, Eventbrite, and whatever else is actually in the stack. Your team keeps working where they already work; the automation meets them there.

The safety rule every build follows

A human approves every customer-facing action. The agents draft emails, price proposals, and prepare reports; a person you designate is always the last step before anything sends. Nothing goes to a customer, vendor, or partner on its own.

How a build works

Every automation starts with your real data and a fixed scope: what goes in, what comes out, who approves it. Builds are quoted flat before work starts, ship in weeks rather than months, and come with documentation and a maintenance option so they keep running after handoff.

Common questions

What can AI automate in a restaurant back office?

The highest-value targets are inbox-heavy and spreadsheet-heavy work: catering and group-booking replies, proposal generation, vendor payout reconciliation, monthly reporting, and customer follow-up drafts. If a task means reading something, looking up a rule, and writing something formatted, it is probably automatable.

Do we need to buy new software?

No. Automations are built on the accounts and tools the business already runs: your POS (Square, Toast), your Gmail or Google Workspace, your spreadsheets, your Slack. You own everything that gets built.

Will AI send emails to our customers?

Not on its own, ever. Every system Pratt Advisory builds drafts for human approval: a person reviews and sends. That rule is structural, not a setting.

How long does a build take?

A scoped automation typically ships in a few weeks. Larger systems, like a booking agent with pricing rules and calendar sync, roll out in stages, with the first working piece usually live within the first month.

What does a custom automation cost?

Every build is scoped and quoted flat before work starts, so there is no meter running. The right first step is a discovery call: describe the workflow, and you will get an honest read on whether it is worth automating at all.

What happens when something breaks or changes?

Automations come with documentation, and a monthly care plan is available for businesses that want updates and fixes handled without thinking about it.